Your new employer Our client, an international hosting provider, specializing in providing individual datacenter solutions, including Virtual Private Servers (VPS), Virtual Dedicated Servers (VDS), and Dedicated servers (DS) is currently looking for new colleagues who would join their team.

Your main responsibilities In this role, you will respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.

You will diagnose and resolve basic technical issues related to the company's hosting services, including VPS, VDS, and Dedicated Servers.

Additionally, you will log and manage incidents in the ticketing system, ensuring accurate documentation and timely resolution.

When needed, you will cooperate with other support teams.

Monitoring system performance and proactively addressing potential issues will also be a key part of your responsibilities.

On level 3 position you will also participate in the development and implementation of support tools and processes to enhance service delivery.

Diagnose and resolve advanced technical issues related to company´s hosting services, including VPS, VDS, and dedicated servers.

And provide expert guidance on server configurations, network troubleshooting, and performance optimization.

What you will need to succeed At least 3-6 years of previous experienceson similar role, depending on the level of seniority.

Fluent level of English language.

German language is a plus.

Knowledge of server hardware, virtualization technologies, and networking protocols.

Strong communication skills, both written and verbal, with a customer-focused attitude.

Experiences with ticketing system.

Relevant certifications (e.g., Comp TIA, Microsoft, Cisco) are a plus.

For L3, knowledge of Linux/Windows, DNS & TCP/IP, AWS & Azure, My SQL & MSSQL + Scripting in Bash is required.

What we can offer you back You will be a part of an innovative company that values customer satisfaction and technological advancement.

We can offer supportive and collaborative work environment with opportunities for professional growth and development, competitive salary and benefits package.

There is an opportunity to stay with the company after this project.#LI-DNI #1190734 - Lukas Adam