Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Czech? This is your chance to work as a customer representative for one of the Big Five IT companies! What you will do: Communicate with customers via phone, chat & e-mail Track and follow cases to ensure they closed in an efficient and timely manner Maintain high customer satisfaction, representing a major brand Provide troubleshooting for mobile devices (mobile phones, tablets & more) Assist customers to manage/secure their account & passwords Set-up repairs for hardware-related issues Escalate unresolved cases by contacting 2nd level support Interaction Experts Maintain high customer satisfaction Requirements What you will bring: Fluency in Czech Advanced English knowledge Familiarity with i OS and/or Mac OS, or comparable technology, is preferred Great communication skills Prior customer support experience would be an advantage Strong troubleshooting skills Benefits What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, assistance in finding an apartment ) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas Work for a Great Place to Work-Certified Companythat fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture