Position Overview: Services, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Key Responsibilities: Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area Performs all incident handling, preventive maintenance, IMAC/R and customer training duties as described for Associate Field Service Technician Also performs the following: Process Tasks Receives incident briefing sand orders from the dispatch function Updates the dispatch function on all unforeseen issues Provides detailed briefings on all performed activities Proactively informs customers about status, progress and outcomes Continuous Process Improvement Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations Actively uses corporate tools and processes for knowledge sharing and information gathering Required Qualifications: Diploma or equivalent work experience required Minimum of 3-4 years of relevant experience or equivalent combination of education and experience in service operations, field services, and/or technical maintenance (may be adjusted based upon local regulations or level of position) Good business English skills (written and spoken)