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Client Service Manager With Italian Or French, Prague

Czech Republic, Prague, Prague
Publikováno 2025-01-28
Vyprší 2025-02-10
ID #2574382769
Free
Client Service Manager With Italian Or French, Prague
Czech Republic, Prague, Prague,
Publikováno January 28, 2025

Popis

Job description An exciting opportunity to join a rapidly expanding company based in Prague.

To support the growth they are currently recruiting a Client Service Manager with Italian or French to join their team on a permanent basis.

Your daily responsibilities will be: Providing daily support to a team of Customer support Specialists who interact with clients, addressing their ERP usage, training, and technical support needs.

Developing and implementing annual individual development plans, closely monitoring and assessing progress.

Leading and facilitating the training of team members to ensure their proficiency in operational tasks.

Setting and managing annual objectives, conducting performance assessments, and providing regular feedback to team members.

Active involvement in the recruitment process for new team members, ensuring the selection of qualified candidates.

Preparing and presenting weekly activity reports to track team performance and achievements.

Organizing application support activities in accordance with the HR schedule, ensuring efficient delivery of services.

Ensuring consistent, high-level delivery of client services in line with contractual commitments.

Applying Client Service methodology, processes, and procedures, including ERP maintenance and configuration.

Collaborating with other Team Leaders and HR to facilitate effective recruitment and training of new colleagues.

Maintaining daily communication and coordination with other Team Leaders and HR to ensure smooth operations.

Contributing to the establishment and implementation of the application Requirements Proficiency in both English (B2+) and Italian or French (B2+)Strong leadership skills with experience in team management (preferably HR, or B2 B customer service)Prior experience in B2 B customer service environment, involving communication with stakeholders and clients Proactive mindset and willingness to learn and grow in the field Strong customer orientation and focus Excellent communication, planning, and organizational skills SAP experience is not required but a genuine interest in it is desired Strong problem-solving abilities Keen attention to detail On-site presence in the office required three times a week as a manager Benefits 5 weeks of paid holiday Home office Contribution to pension insurance Monetary Benefits Meal vouchers Language courses Multi Sport Card Teambuilding activities

Podrobnosti o práci

Typ práce: Plný úvazek
Typ smlouvy: Trvalý
Typ platu: Měsíc
obsazení: Client service manager with italian or french

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Další práce ⇒     

 

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    Grafton Recruitment

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