Job description We are seeking a dynamic Infrastructure Support/Helpdesk Technician to provide essential IT support for end-users, troubleshooting laptops, printers, mobile devices, and managing basic network and videoconferencing systems.

Responsibilities : Provide IT support to end-users, including assistance with laptops, printers, mobile phones, and basic network troubleshooting.

Set up and configure laptops for employees, ensuring they are ready for use, and perform basic troubleshooting when issues arise.

Support video conferencing systems, ensuring smooth operations for virtual meetings.

Participate in both ongoing support projects and transformation initiatives within the IT department.

Ensure timely and efficient handling of IT service requests and incidents, with a focus on user satisfaction.

Assist in basic network troubleshooting and maintenance to ensure stable and secure connectivity.

Troubleshoot and resolve basic technical issues related to hardware and software.

Collaborate with the IT team to ensure that all systems are up-to-date and functioning properly.

Manage and prioritize multiple support requests in a dynamic work environment.

Contribute to continuous improvement initiatives within the IT support processes.

 Your Profile : 1-3 years of experience in IT support or a related field, with a focus on end-user assistance.

Solid understanding of basic IT support for laptops, printers, mobile phones, networks, and video conferencing tools.

Experience in preparing and troubleshooting laptops for a diverse user base.

Ability to work independently as well as part of a team in a fast-paced.

Detail-oriented with strong problem-solving skills and the ability to manage multiple tasks effectively.

Adaptability to both daily support tasks and involvement in transformation projects.

Customer-oriented mindset with a focus on delivering high-quality IT support services.

Immediate availability to start.

Strong communication skills in English and Czech (or Slovak), both written and spoken.

You are fluent in English and have an excellent level of Czech.

Location: Prague, hybrid work environment.

Our Company Culture: Agility: Evolving in a flexible, dynamic, and stimulating environment.

International: Benefit from international collaborations and numerous mobility opportunities.

Intrapreneurship: Getting involved in parallel initiatives or developing your own Business Unit.

Listening Management: Receive personalized support throughout your professional journey Amaris Consulting is committed to diversity and inclusion.

We encourage applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic.