Open Air Technical Support Specialist Do you have at least basic experience with API, dealing with customers, good English level and willing to learn technical background of Net Suite Open Air? We are looking for Technical Support Specialists who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use the gained knowledge to make own decisions.

Why Us? You’ll be surrounded by smart, innovative, caring people — invested in our customers and the community.

If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

What do we deliver? Net Suite enables companies to manage core business operations in a single cloud-based system including: Enterprise Resource Planning (ERP) Accounting Customer Relationship Management (CRM) E-commerce Responsibilities: Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions Contribute ideas to resolve problems to better serve the customer and/or improve productivity Offer solutions to issues that are often non-standard/non-routine and require some clarification Solve problems that may be unstructured and that may require reliance on conceptual thinking Document key scenarios for future usage Determine priorities and ensure proper escalation when necessary Maintain accurate information flow between internal teams and customers Qualification and Skills: Advanced English - effective communication both in oral and written form Basic knowledge of HTML/XML/API Basic knowledge of system integrations Basic knowledge of scripting is an advantage Previous experience in ERP Systems is an advantage Analytical skills with focus on detail Able to understand customer's business processes Able to learn and adapt quickly, willingness to work in a dynamic environment A sense for prioritization Able to think outside the box and to come up with creative solutions for our customers’ concerns We offer: Extensive training and support for new hires Opportunity to support a great product and be part of a growing team Competitive salary Friendly and open atmosphere, easy to approach management Work in a new office in a central location and/or work from home (within the Czech Republic) Recognition of achievements Company benefits Career Level - IC2 As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.

Solutions often take time to develop through research, collaboration or problem replication.